GUEST RELATION

at Lyttos Beach 5* (February- December, 647 rooms) Responsibilities 1. Help guests to have an unforgettable stay 2. Review arrival lists to welcome guests in a friendly and professional way 3. Attend to special guests and answer inquiries 4. Anticipate guest needs and build rapport 5. Address customer complaints and escalate to FOM when needed 6. Liaise closely with Reception, Housekeeping and F&B regarding special requests 7. Record information in the logbook daily and hand over to FO team if needed 8. Ensure compliance with quality standards Requirements 1. must have a minimum of 2 years previous experience in a similar role 2. Very Good English & German, knowledge of additional languages is a plus 3.knowledge of Fidelio or similar program 4. A customer-oriented and professional attitude We offer • a competitive salary based on experience. • Accommodation (if not inhabitant of Iraklion) or transfer to work • meals on duty at Staff restaurant • opportunities for career development within a dynamic group. We promote from within. Many of our managers began their careers in entry-level positions. Cretan hospitality is part of our culture & when you join us, we want you to be that spark that makes us even better !! Please send your cv to email and tell us how you could bring your skills to S Resorts.